Ordering Information
By phone
Call toll-free 800-555-3353, or call our international sales department at 330-482-4924 or 330-482-5560. We cannot accept collect phone calls.
By mail
When using the order form in the catalog, please:
- Print or type all information carefully
- Provide a complete billing and shipping information
- Include a daytime phone number
- List catalog part number and description
Prices and product information
Prices and shipping rates are subject to change without notice. While we make every effort to avoid errors in our catalog and website, mistakes sometimes occur. We are not responsible for typographical and/or technical errors.
If you see price or product information you feel is incorrect, please call us before placing your order.
Sales tax
Orders delivered to the following states will incur sales tax:
- Alabama
- Arkansas
- Arizona
- California
- Colorado
- Florida
- Georgia
- Hawaii
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Maryland
- Minnesota
- North Carolina
- New Mexico
- Nevada
- Ohio
- Oklahoma
- Oregon
- South Carolina
- Pennsylvania
- Tennessee
- Texas
- Utah
- Virginia
- Washington
We are required by law to collect all state and local sales taxes based on the destination of the order. Tax rates are subject to change at any time.
Promotions and special orders
- Promotions and discounts cannot be combined.
- Shipping offers are not available for delivery addresses in Hawaii, Alaska, Puerto Rico and international destinations.
- All special orders are final. Special order items will be charged $5 and drop-ship items will be charged $1.50 for processing.
Credit card
We accept these forms of payment:
- PayPal
- Google Checkout
- Visa
- MasterCard
- American Express
- Discover
- Checks by phone
- Personal checks with a name, address, check number and bank imprinted on the front. If you have a PO Box on your check, please include your physical address. Personal checks are not accepted for orders of $1,000 or more.
Backorders
If an item is on national backorder, we will notify you by email and provide an estimated delivery date.
- Backorders are billed at the time the order is received
- Backorder dates are estimates provided by the manufacturer
- You may cancel a backordered item at any time prior to shipment
- There is no additional shipping charge on backorder shipments
