Return Information

Returns

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price.

• To return a part, please call 1-800-555-3353 prompt 5 (Monday-Friday, 8am to 5pm EST) for a Return Goods Authorization number (RGA).

• Follow the return instructions on the back of your packing slip.

• If the item is not installed and is within 30 days of the original ship date, you may return all or part of the order to receive a refund for the merchandise value. In some instances, an item may be returned after 30 days with the following restocking fees being applied: 31-60 days 10%, 61-90 days 20%, 91+ days 30%.

• Please contact our Customer Service Department for further information concerning restocking fees and returning truck freight items.

• Special order items, modified and/or installed items cannot be returned.

We warranty all merchandise for a minimum of 90 days against defect in workmanship or materials for normal use. Keep all manufacturer's warranties and owner's manuals you receive with the merchandise ordered. In the event an item becomes defective, please refer to the manufacturer's warranty information for proper procedure on returning the merchandise. All claims are started by calling our Customer Service Department for a Return Goods Authorization number (RGA). Returned items will be inspected for warranty eligibility. We will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods.

What is your return policy if I do not like a product?

Any item can be returned within 30 days of shipment as long as it has not been installed and has not been modified or damaged in any way. If the item has been installed and there are obvious marks on the item from the installation then it will not be accepted for return.

What do I do if my order is incomplete, incorrect or damaged?

If you order is incomplete, incorrect, or damaged, please contact our Customer Service Department via email or call us toll free at 1-800-555-3353.

What if I do not have a copy of my invoice with the Return form on the back?

If you do not have a copy of your invoice with the returns form on the back, please feel free to print it out here, Return Goods Authorization form, and mail it back with your item.

What if the item I want to return was ordered more than 30 days ago?

Returns are generally not accepted after 90 days. Any returns that are 31-90 days old are subject to a restocking fee. In some special cases returns that are older than 90 days are accepted but a higher restocking fee is always applied. The restocking fee will be determined by the customer service representative at the time the RGA number is issued.

When I return an item how long should I expect to wait for the credit?

When an item is sent back it will generally take 2-4 business days from the time the item is received here at 4WD Hardware until the return will be processed and the credit issued. Once we issue the credit back to your credit card company, it can take as long as 3 months for the credit to appear on your billing statement. Generally it does not take that long and shows up after 30 days but it can take longer. Alternatively you can ask for an in store credit that will appear as soon as the return is processed and can be applied to future orders.

Should I save the paperwork and packing material that I received with my order?

The order number printed on the front of your invoice and the telephone numbers on the back of the invoice are important if you need to call for assistance or a return. The invoice is also proof of purchase for warranty service, should you ever need it. We also recommend that you keep the original box and packing materials until your equipment is out of warranty.

Return your package to:

Returns Department
c/o 4Wheel Drive Hardware
44488 State Route 14
Columbiana, OH 44408