Return Information

We gladly accept returns on all new merchandise.

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the original purchase price. If returning merchandise within 30 days from the date of receipt, and the item has not been installed, modified and is complete, you may return all or part of the order to receive a refund for the full merchandise value. In some instances, an item may be returned after 31 days and is subject to a restocking fee of 15%. If the merchandise is being returned after 90 days, restocking fees may increase.

• Shipping costs for returns will not be refunded; unless wrong parts are sent.
• Refunds exclude labor, installation, surcharges or any other applicable fees.
• Special ordered items cannot be returned
• Please try to include all original packaging, manuals, and products in order to avoid a re-boxing fee.
• Serial Numbers cannot be altered
• All returned merchandise must be sent freight prepaid.
• Customer returns for merchandise received as part of a "free shipping" offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply.
• We offer RGA Replacement without any restocking fee to support customers who have received a defective or the incorrect product.

Certain merchandise is not returnable, including but not limited to:

• Wheels and tires that have been mounted, balanced and/or installed
• Electrical, such as (computer/ module engine upgrade)
• Custom made mats, dash covers
• Closeout items
• Special ordered items
• Any item that has been modified or installed

You can download an RGA form here RGA FORM. Please make sure your invoice number is on the form; or your request cannot be processed. You can also call 800-333-5535 prompt 5; provide a specific reason for your return, and request a Return Goods Authorization (RGA) number. Another option is to send an email request to our Customer Service Department. They will reply back in a timely manner.

When packaging your parts for shipping, write the RGA or invoice number on the outside package in large, visible letters, and include a copy of the original invoice in the package (if available). We strongly recommend packing any parts with fragile components with sufficient padding. We are not responsible for products being returned to us that are damaged mid-shipment.

Product must be sent in the original vendor/manufacturing packaging and in a 100% sellable condition. TRANS AMERICAN Auto Parts and its subsidiaries cannot process RGA returns that are incomplete; incomplete RGAs will be returned to you. Any product sent back without an RGA or invoice number will be refused and sent back to sender at the sender’s expense.

How long does it take for returns to process a refund or exchange?

RGA processing time may vary depending on the product and reason for the return but generally processing time is 7-10 business days once the request is received and meets all of the following criteria:

1. Return with RGA or invoice number clearly identified in shipping label or on package.
2. Return with all original equipment, components, manuals, cables, documents, and packaging.
3. UPC code along with retail package.
4. No physical damage caused by customer or by carrier.
5. Item is NOT out of warranty when it is received.

Please call or e-mail us for the nearest returns department.

TRANS AMERICAN Auto Parts and its subsidiaries guarantee the workmanship of the products sold for a period of 30 days from date of receipt. If you have received a defective product, please review the manufacturer information included with your new merchandise. Should your product fail after 30 days, please contact us and we will assist you in submitting a claim to the manufacturer. Returned items will be inspected for warranty eligibility. We will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods.

Electrical/ Computer

• Engine upgrades are subject to inspection, and or final approval by manufacture for return and credit allowance.
• Most warranties last for one year (1) from the date of purchase. Coverage terminates if you sell or otherwise transfer ownership of the product.
• Warranty does not cover any problems from misuse, or improper installation.
• Warranty does not cover damage to your vehicle.

Tires covered by manufacture workmanship.

• No adjustments will be made in case of abuse by user, such as but not limited to:(NON purchase of extended warranty)
• Road hazard, Cut by Vehicle, Trued tires, Nail holes, Cut Punctures, Under or over inflation, Flat spots

Tire Adjustment Policy

• Any new tire that does not deliver satisfactory service due to balance, out of round or ride complaint problem will be replaced without charge within the first 10% of the tires tread life. It is important to determine if there is a problem within the first 10% of the tire wear.

Road Hazard Warranty
(If and only IF our NO QUESTIONS ASKED TIRE WARRANTY IS PURCHASED)

What will our Road Hazard Warranty do for you?

• Repair - TRANS AMERICAN Auto Parts and its subsidiaries will follow its Puncture Repair Procedures to determine if your tire should be repaired, at no expense, or replaced under this coverage. While the repair cost is free, the charge for re-balancing a repaired tire is not covered. Maximum reimbursement/cover $25.00 per tire patch.
• Replacement - Road Hazard Warranty can save you the expense of tire replacement. If your tire becomes unusable due to a road hazard related mishap and cannot be repaired, we will, subject to pro-rated adjustment based upon the remaining usable tread on the tire, replace the unusable tire with a tire of same brand and tread wear (all terrain /mud terrain) of the current market mark up value/ sell price. Wheel Parts will not cover remount/balance tire fees.
• Limitation of Coverage - Coverage with Road Hazard Warranty extends for the full period of the mileage of the tire. This coverage is not transferable to a new owner, or if the owner mounts the tires on another vehicle. Coverage extends to such damage as un-repairable tread punctures damage from potholes, nails, glass and jagged metal which cause cuts, snags, punctures, impact breaks, bruises and rim cuts. Not vandalism, theft or fire.

HOW TO DETERMINE TIRE TREAD RORATION

1. Find the Manufacturer, style, part number for the tire, note the original tread depth (in/32nds).
2. Using a tread gauge, measure the remaining tread depth at the center of the tread face.
3. Locate the remaining tread depth (number) on the chart, the percent below is the percentage of remaining tread and will be used to determine the amount of credit the Customer will receive towards the purchase price of that new tire.

EXAMPLE:

(Multiply the original purchase price by percentage to determine the amount of credit)

• (A) Procomp
• (B) X Terrain
• (C) 31/10.050R15
• (D) 35031
• (E) 20.0
• (F) Remaining tread depth (in32nds)---8
• (G) Percentage of remaining tread ---- 40%
• Original purchase price $ 190.99 X .40% = $76.40

NOTE: Tires Purchased with the “Time Warranty” and have 50% or more tread remaining are replaced free.

What is your return policy if I do not like a product?

Any item can be returned within 30 days of shipment as long as it has not been installed and has not been modified or damaged in any way. If the item has been installed and there are obvious marks on the item from the installation then it will not be accepted for return.

What do I do if my order is incomplete, incorrect or damaged?

If you order is incomplete, incorrect, or damaged, please contact our Customer Service Department via email at custserv@4wd.com or call us toll free at 1-800-555-3353, prompt 5. If the outside box is damaged in any way, please do not accept the package and call us immediately. If you have already accepted the package, please call our customer service department immediately.

What if the item I want to return was ordered more than 30 days ago?

Returns are generally not accepted after 90 days from the date of delivery. Any returns that are 31-90 days old are subject to a restocking fee. In some special cases returns that are older than 90 days are accepted but a higher restocking fee is always applied. The restocking fee will be determined by the customer service representative at the time the RGA number is issued.

When I return an item how long should I expect to wait for the credit?

When an item is sent back it will generally take 7-10 business days from the time the item is received here at our warehouse until the return will be processed and the credit issued. Once we issue the credit back to your credit card company, it can take as long as 3 months for the credit to appear on your billing statement. Generally it does not take that long and shows up after 30 days but it can take longer. Alternatively you can ask for an in store credit that will appear as soon as the return is processed and can be applied to future orders.

Should I save the paperwork and packing material that I received with my order?

The invoice number printed on the front of your invoice is important if you need to call for assistance or a return. The invoice is also proof of purchase for warranty service, should you ever need it. We also recommend that you keep the original box and packing materials until your equipment is out of warranty.

What if I do not have a copy of my invoice or the return form?

If you do not have a copy of your invoice or the returns form, please feel free to print it out here, Return Goods Authorization form, and mail it back with your item. You can also email our customer service department at custserv@4wd.com or call the customer service department at 800-333-5535, prompt 5.

What does the Extreme Warranty cover?

If you purchased the Extreme Warranty, this is what will be covered:

• Your product will be covered due to a mishap. The broken component will be replaced at no charge to you upon inspection of the merchandise. You will, however, be responsible for shipping the broken component back to us and the return shipping of new product back to you.
• The Extreme Warranty can save you the expense of purchasing the product again if you are to break it. We will send a replacement component to replace the broken component on the product. After the warranty is used, it will be voided and a new warranty must be purchased.
• Coverage with the Extreme Warranty extends for the product life of the product. Wear items such as bushings, hiem joints, zippers, etc. are not covered. Certain products such as soft tops, seat covers, etc will be subject to a prorated adjustment. Vandalism, theft, fire or accidents will not be covered under this warranty.