• Toll Free: 800-555-3353

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4Wheel Drive Hardware Policies

Ordering

By Phone

Call Toll Free 800-555-3353, or call our International Sales Department at (1-330-482-4924 or 1-330-482-5560). We cannot accept collect phone calls.

By Mail

When using the order form in the catalog please take the time to carefully fill in all the appropriate information (please print or type). Please complete both the billing and shipping information to avoid any delays. Include a daytime phone number. To avoid shipping errors we ask that you please list your order by catalog part number and description. You can also print out this order form and either email, fax or mail it in

Prices

In our catalog printed beside each part listing is a price. However, this convenient information may become obsolete due to manufacturing cost increases. Therefore, we reserve the right to make price changes without notice. While the internet tries to be accurate with pricing, there are times when products appear with inaccurate pricing. If you see a price you feel is incorrect, please call us before placing your order online. We charge tax in the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Indiana, North Carolina, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Tennessee, Texas, Utah and Washington. Because we own businesses in these states, we are required by law to collect all state and local sales taxes based on the destination of the order. Tax rates are determined based on the delivery address of the order. TAX RATES ARE SUBJECT TO CHANGE AT ANYTIME.

Promotions and discounts can not be combined.

ALL SPECIAL ORDERS ARE FINAL. Special order items will be charged $5.00 and Drop Ship items will be charged $1.50 for processing.

Back to TopPayment Options

Credit Card

We accept Visa, MasterCard, American Express, Discover, Car Care One, Checks by Phone and personal checks with your name, address, check number and bank imprinted on the front. If you have a P.O. Box on your check, please include your physical address. Personal checks will not be accepted for orders of $1,000 or more.

Back to TopShipping Options

All shipments are F.O.B. Columbiana, Ohio. Small items (under 150 pounds) will be shipped by ground service or express service if requested. Larger items will be shipped by truck freight. We do not ship C.O.D. orders to a P.O. Box, APO, or FPO. All orders must have complete shipping address and phone number. Truck freight is tailgate only, customer must have someone available to unload freight. If the condition of your package is questionable, please contact our Customer Service Department immediately at 800-555-3353, prompt 5.

Special orders & truck shipments can take approximately 2 to 4 weeks depending on the items.

International Orders

All international orders require payment in advance. Due to various rate differences and depending on which items are ordered, freight fees will vary. It is important that you contact our International Sales Department (1-330-482-4924 or 1-330-482-5560) regarding all international orders. All international orders must have a phone number. We have no control over value-added taxes or duty charges. These are the responsibility of the customer. All special orders and all international sales are final. We accept no backorders on international orders.

Damaged Shipments

Upon receipt of an obviously damaged package, you have the option of refusing delivery and the order will be returned to Four Wheel Drive Hardware. This is the preferred method. If you are not able to refuse the delivery, please call our customer service department immediately so that we can assist you with your damage claim and possibly replace the product. Please be prepared to provide detailed information about your delivery and provide photographs (if possible). Keep the package and parts as close as possible to the condition in which you received them. The carrier might request a physical inspection of the package(s). Without the package, the carrier will void your claim. Please notify our customer service department as to what has occurred so that we may assist you and answer any questions you may have on your claim. Our Customer Service department can be reached at 800-555-3353or via email at custserv@4wd.com. All carrier damage claims must be filed within 5 days of receipt of the products.

Refused Shipments

Any customer who refuses a C.O.D. delivery of an order (damaged shipment excluded) will be required to pay the additional return freight charges. These charges must be paid in full before any future orders will be shipped.

Any customer who refuses delivery of an order (damaged shipment excluded) will be required to pay the additional return freight charges. The initial shipping charge will not be refunded.

Return Authorization

You can download an RGA form here RGA FORM. Please make sure your invoice number is on the form; or your request cannot be processed. You can also call 800-333-5535 prompt 5; provide a specific reason for your return, and request a Return Goods Authorization (RGA) number. Another option is to send an email request to our Customer Service Department. They will reply back in a timely manner.

Warranty

We warranty all merchandise for a minimum of 30 days against defects in workmanship or materials for normal use. Keep all manufacturer's warranties and owner's manuals you receive with the merchandise ordered. In the event an item becomes defective, please refer to the manufacturer's warranty information for proper procedure on returning the merchandise. All claims are started by calling our Customer Service Department for a Return Goods Authorization Number (RGA). Returned items will be inspected for warranty eligibility. We will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods.

EXTREME WARRANTY: If you purchased the Extreme Warranty, this is what will be covered:

  • Your product will be covered due to a mishap. The broken component will be replaced at no charge to you upon inspection of the merchandise. You will, however, be responsible for shipping the broken component back to us and the return shipping of new product back to you.
  • The Extreme Warranty can save you the expense of purchasing the product again if you are to break it. We will send a replacement component to replace the broken component on the product. After the warranty is used, it will be voided and a new warranty must be purchased.
  • Coverage with the Extreme Warranty extends for the product life of the product. Wear items such as bushings, hiem joints, zippers, etc. are not covered. Certain products such as soft tops, seat covers, etc will be subject to a prorated adjustment. Vandalism, theft, fire or accidents will not be covered under this warranty.

Backorders

Sometimes it becomes necessary to cancel orders for a backorder or discontinued part. Therefore, we reserve the right to cancel these orders. Backorders will be billed at the time the order is received. There is no additional shipping charge on backorder shipments.

Product Installation Policy

4Wheel Drive Hardware has no control over the use of any product. 4Wheel Drive Hardware therefore expects the customer to exercise good judgment as to the proper selection, installation, use and maintenance of any product. 4Wheel Drive Hardware assumes no responsibility for damage or injury of any kind due to any misuse or improper application of any products in any way by any person.

Back to TopCatalog Information

Mail List Preference

We occasionally make our mailing list available to carefully selected companies whose products or services might interest you. If you prefer to have your name withheld, please send your mailing label complete with name and address to:

44488 State Route 14,
Columbiana, OH 44408

Duplicate Catalogs

If you are receiving more than one copy of our catalog, please send us both mailing labels or call our Customer Service Department and indicate which one is the most correct. Please share your extra catalog with a "Jeeper" friend.

Printing Errors

Although every effort is made to keep our catalog and web site error free, mistakes sometimes occur. We are not responsible for typographical errors.

Price, taxes and shipping rates are subject to change without notice.

Back to TopPrivacy Policy

Your privacy is important to us. The following discloses our information gathering and dissemination practices for 4wd.com.

Browsing

We collect certain information when you visit 4wd.com to improve the quality of your experience. The information we may collect and store includes:

  • Name of the domain and host you use to access the Internet
  • IP address of the computer
  • Browser software and operating system
  • Date and time you access our site
  • The referral source that brought you to our site

We use this information to measure the number of visitors to areas of our site, and to help us make our site more useful and interesting to our visitors.

Cookies

Our site relies on cookies to store your Jeep information and enhance your shopping experience. These cookies do not contain or track personally identifiable information.

Online registration request

You may choose to provide personally identifiable information to us through our online registration. This information may include your email address, name, address, and telephone number (“Registration Information”). If you choose to store this information, you can use it to place future orders with us.

We may use your email address to send you offers that may suit your needs. You may opt out of email communication at any time, by sending an email to webmaster@4wd.com with REMOVE in the subject line.

You may access and modify or remove your Registration Information by selecting the "Login/Register" button on our homepage.

Product purchases

If you choose to purchase a product from us, we will collect the following personally identifiable information:

  • Name
  • Email address
  • Billing postal address
  • Shipping postal address
  • Telephone number
  • Credit card number
  • Expiration date
  • CVV number

This information is collectively known as "Purchase Information". We use Purchase Information to process your order. You may not modify or remove your Purchase Information - even if you cancel or return your product order - as it is necessary to maintain a record of your initial product purchase.

Contest

We periodically run contests on our site. These contests may ask you to provide certain contact information, such as email address. We use contact data from our contests to send offers that may suit your interests. You may opt out of email communication at any time, by sending an email to webmaster@4wd.com with REMOVE in the subject line.

Links to other sites

This site contains links to other sites. 4wd.com is not responsible for the privacy practices or the content of such linked websites.

Third parties and affiliate companies

We do not share your email address with any third-party or affiliate company.

We may make our mailing list available to companies whose offerings may be of interest. If you prefer not to receive these mailings, please write to us at: Mail List Preference, 4Wheel Drive Hardware, 44488 State Route 14, Columbiana, OH, 44408.

Opt-out procedures

To be removed from the catalog mailing list:

  • Please write to us and let us know which catalog you would like to stop receiving.
  • Our mailing address is: Mail List Preference, 4Wheel Drive Hardware, 44488 State Route 14, Columbiana, OH, 44408.
  • Please allow three months for mailing change requests to be implemented.

To be removed from our email newsletter list:

NOTE: This policy may be modified from time to time. You are encouraged to review this policy monthly.

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