4Wheel Drive Hardware Policies

• Ordering
• Payment Options
• Shipping Options
• Returns
• Catalog Information
• Privacy Policy

By Phone

Call Toll Free 800-555-3353, or call our International Sales Department at (1-330-482-4924 or 1-330-482-5560). We cannot accept collect phone calls.

By Mail

When using the order form in the catalog please take the time to carefully fill in all the appropriate information (please print or type). Please complete both the billing and shipping information to avoid any delays. Include a daytime phone number. To avoid shipping errors we ask that you please list your order by catalog part number and description.

You can also print out this order form and either email, fax or mail it in.

Prices

In our catalog printed beside each part listing is a price. However, this convenient information may become obsolete due to manufacturing cost increases. Therefore, we reserve the right to make price changes without notice. While the internet tries to be accurate with pricing, there are times when products appear with inaccurate pricing. If you see a price you feel is incorrect, please call us before placing your order online. We charge tax in the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Indiana, North Carolina, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Tennessee, Texas, Utah and Washington. Because we own businesses in these states, we are required by law to collect all state and local sales taxes based on the destination of the order. Tax rates are determined based on the delivery address of the order. TAX RATES ARE SUBJECT TO CHANGE AT ANYTIME.

ALL SPECIAL ORDERS ARE FINAL. Special order items will be charged $5.00 and Drop Ship items will be charged $1.50 for processing.

Credit Card

We accept Visa, Mastercard, American Express, Discover, Master Card, Visa, Checks by Phone and personal checks with your name, address, check number and bank imprinted on the front. If you have a P.O. Box on your check, please include your physical address. Personal checks will not be accepted for orders of $1,000 or more.

C.O.D. Orders

We accept COD's up to $1,000. COD orders shipped UPS can be paid by money orders or certified funds ONLY.

All shipments are F.O.B. Columbiana, Ohio. Small items (under 150 pounds) will be shipped by ground service or express service if requested. Larger items will be shipped by truck freight. We do not ship C.O.D. orders to a P.O. Box, APO, or FPO. All orders must have complete shipping address and phone number. Truck freight is tailgate only, customer must have someone available to unload freight. If the condition of your package is questionable, please contact our Customer Service Department immediately at 800-913-8195.

Special orders & truck shipments can take approximately 2 to 4 weeks depending on the items. Call Toll Free 800-913-8195 for details.

International Orders

All international orders require payment in advance. Due to various rate differences and depending on which items are ordered, freight fees will vary. It is important that you contact our International Sales Department (1-330-482-4924 or 1-330-482-5560) regarding all international orders. All international orders must have a phone number. We have no control over value-added taxes or duty charges. These are the responsibility of the customer. All special orders and all international sales are final. We accept no backorders on international orders.

Damaged Shipments

Upon receipt of an obviously damaged package, you have the option of refusing delivery and the order will be returned to Four Wheel Drive Hardware. Or, you may receive the order and make note of the visible damage, in writing, to the carrier. If, upon inspection of the parts, you find them damaged due to the carriers handling, you then have 48 hours to file a formal claim with the carrier. DO NOT RETURN THE DAMAGED PARTS TO US. Keep the package and parts as close as possible to the condition in which you received them. Without the package, the carrier will void your claim. Claims for shortages due to carrier negligence must be made within five (5) working days of receipt of merchandise. Please notify our customer service department as to what has occurred so that we may assist you and answer any questions you may have on your claim.

Refused Shipments

Any customer who refuses a C.O.D. delivery of an order (damaged shipment excluded) will be required to pay the additional return freight charges. These charges must be paid in full before any future orders will be shipped.

Return Authorization

To return a part, you must call Toll Free 800-913-8195, prompt 3 (Mon-Fri, 8am to 5pm EST) for a Return Goods Authorization number (RGA). Please follow the return instructions on the back of your packing slip. If the item is not installed and is within 30 days of the original ship date, you may return all or part of the order to receive a refund for the merchandise value. In some instances an item may be returned after 30 days with the following restocking fees being applied: 31-60 days 10%, 61-90 days 20%, 91+ days 30%. Special order items, modified and/or installed items cannot be returned. Please contact our Customer Service Department for further information concerning restocking fees and returning truck freight items.

*If you do not have a copy of your invoice, with the returns form on the back, please feel free to print it out here, Return Goods Authorization form, and mail it back with your item.

Warranty

We warranty all merchandise for a minimum of 90 days against defects in workmanship or materials for normal use. Keep all manufacturer's warranties and owner's manuals you receive with the merchandise ordered. In the event an item becomes defective, please refer to the manufacturer's warranty information for proper procedure on returning the merchandise. All claims are started by calling our Customer Service Department for a Return Goods Authorization Number (RGA). Returned items will be inspected for warranty eligibility. We will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods.

Backorders

Sometimes it becomes necessary to cancel orders for a backorder or discontinued part. Therefore, we reserve the right to cancel these orders. Backorders, if any, will not be billed until they become available and are shipped. There is no additional shipping charge on backorder shipments.

Product Installation Policy

4Wheel Drive Hardware has no control over the use of any product. 4Wheel Drive Hardware therefore expects the customer to exercise good judgment as to the proper selection, installation, use and maintenance of any product. 4Wheel Drive Hardware assumes no responsibility for damage or injury of any kind due to any misuse or improper application of any products in any way by any person.

Mail List Preference

We occasionally make our mailing list available to carefully selected companies whose products or services might interest you. If you prefer to have your name withheld, please send your mailing label complete with name and address to:

Mail List Preference 4Wheel Drive Hardware P.O. Box 57 Columbiana, OH 44408

Duplicate Catalogs

If you are receiving more than one copy of our catalog, please send us both mailing labels or call our Customer Service Department and indicate which one is the most correct. Please share your extra catalog with a "Jeeping" friend.

Printing Errors

Although every effort is made to keep our catalog and web site error free, mistakes sometimes occur. We are not responsible for typographical errors.

Price and shipping rates are subject to change without notice.

Privacy Policy
Your privacy is important to us. To best serve your shopping needs, we endeavor to provide products, services, and offers of value to you. We're able to present meaningful offers to you through the information we collect from our interactions with you, from other customers, and from other parties. The following discloses our information gathering and dissemination practices for this Web site: 4wd.com.

Browsing
We collect certain information when you visit 4wd.com to improve the quality of your experience. The information that we collect depends upon where you travel within our site. Anytime that you visit our site to browse, read or download information, we collect and store the name of the domain and host from which you access the Internet (for example, msn.com, aol.com, etc…); the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the website from which you linked directly to our site. We use this information to measure the number of visitors to areas of our site, and to help us make our site more useful and interesting to our visitors.

Cookies
We use "cookies" on our site to enable you to save your Jeep information and to expedite any future orders. A "cookie" is a small text file that a website can place on your computer's hard drive in order, for example, to collect information about your activities on the site or to make it possible for you to use an online "shopping cart" to keep track of items you wish to purchase. The cookie transmits this information back to the Web site's computer, which, generally speaking, is the only computer that can read it. Most consumers do not know that "cookies" are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a website attempts to place a "cookie" on your computer. Our site relies upon the use of cookies to enhance your shopping experience, but our cookies do not contain nor track your personally identifiable information.

Online Registration Request
If you choose to provide more information to us through our online registration, you may provide your e-mail address and create a password or provide greater detail, such as your name, address, postal address and telephone number ("Registration Information"). Your Registration Information will enable us to provide you information regarding future products and services that may suit your particular interests. You may access and modify or remove your Registration Information by selecting the "Your Account" button on our homepage.

Product Purchases
If you choose to purchase a product from us, we will collect your personally identifiable information, such as your name, e-mail address, billing postal address, shipping postal address, telephone number, credit card number and expiration date ("Purchase Information") in order to properly process your purchase. You may not modify or remove your Purchase Information - even if you cancel or return your product order - as it is necessary to maintain a record of your initial product purchase.

Contests
We run contests on our site in which we ask visitors for contact information (like e-mail address). We use contact data from our contests to send users information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary and shared with other companies who may want to contact our visitors. Users may opt-out of receiving future mailings; see the choice/opt-out section below. We use vehicle identification and make and model information to tailor the visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Links to Other Sites
This site contains links to other sites. 4wd.com is not responsible for the privacy practices or the content of such linked Web sites.

Mailing Lists
We may make our customer list available to companies whose offerings may be of interest. If you prefer not to receive these mailings, please write to us at: Mail List Preference, 4Wheel Drive Hardware, PO Box 57, Columbiana, OH 44408. We will not give your email address to other companies.

Duplicate Catalogs
If you are receiving more than one copy of our catalog, please send us both mailing labels or call our Customer Service Department and indicate which one is the most correct. Or please share your extra catalog with a "Jeeping" friend.

Printing Errors
Although every effort is made to keep our catalog and website error free, mistakes sometimes occur. We are not responsible for typographical and or technical errors. Price and shipping rates are subject to change without notice.

How Can I Opt Out of Receiving Further Communication?

To be removed from your Catalog Mailing List: You can contact us by mail at the address listed above and let us know which specific catalog you wish to stop receiving. We will make every effort to implement any choice you make as soon as possible, but you should allow approximately three months for mailing change requests to be fully implemented.

To unsubscribe from an E-Mail List: Simply send an email to webmaster@4wd.com, subject line: REMOVE.

NOTE: This policy may be modified from time to time. You are encouraged to review this policy on a monthly basis.

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