Frequently Asked Questions

Questions About An Existing Order

I placed an order. How can I tell when the order will be shipped?

You can find information on an order by calling customer service at 1-800-555-3353.

I had an item on back order. How will I know when it will ship?

You can find information on a backordered item by calling customer service at 1-800-555-3353. The expected date is when the manufacturer says the item will arrive at 4wd Hardware. Once the order arrives it will take a day or two before the items is processed through our system, put into stock and shipped out to you.

Will I receive so me sort of notification when my order ships?

When orders are placed with 4wd.com there are two emails sent out. When the order is initially accepted there is an order confirmation email sent that goes over the billing and shipping information as well as the items ordered and the order totals. This email is to confirm that everything was ordered correctly. Once the order reaches final processing and is placed on the truck a shipping conformation is sent. This email contains that same info as the order confirmation but it also contains the tracking numbers for the order.

I tried to track my package but the tracking number provided with my Shipment Confirmation email does not work. What is the problem?

It is very common for the tracking numbers provided not to be come active on the shipper’s web site for up to 24 hours after the email is sent. The shippers are often slow at updating this information.

I would like to get some form of express shipping. How can I do this?

We offer both 2nd day and overnight service however these options are not available online. If you have already placed your order you can try to call in and have the order expedited. If you have not placed the order yet you would be better off calling the order in. The number for both scenarios is 1-800-555-3353.

I no longer have the email with my tracking information, how can I get it?

You can find information on an order by calling customer service at 1-800-555-3353.

I received some items with my order that are damaged or that I no longer want, how can I return them?

To return items that you have ordered you need to call the customer service hotline at 1-800-555-3353 or you can email customer service. The customer service department will go over the return procedures and they will issue you a RGA number.

I need copies of past invoices, how can I get them?

To get additional copies of invoices you have to contact customer service by calling 1-800-555-3353 or you can email customer service.

What is your return policy if I do not like a product?

Any item can be returned within 30 days of shipment as long as it has not been installed and has not been modified or damaged in any way. If the item has been installed and there are obvious marks on the item from the installation then it will not be accepted for return. See our return policy for more details

What if the item I want to return was ordered more than 30 days ago?

Returns are generally not accepted after 90 days. Any returns that are 31-90 days old are subject to a restocking fee. In some special cases returns that are older than 90 days are accepted but a higher restocking fee is always applied. The restocking fee will be determined by the customer service representative at the time the RGA number is issued.

When I return an item how long should I expect to wait for the credit?

When an item is sent back it will generally take 2-4 business days from the time the item is received here at 4Wheel Drive Hardware until the return will be processed and the credit issued. Once we issue the credit back to your credit card company it can take as long as 3 months for the credit to appear on your billing statement. Generally it does not take that long and shows up after 30 days but it can take longer. Alternatively you can ask for an in store credit that will appear as soon as the return is processed that can be applied to future orders.

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Questions About Products

How can I get instructions for an item?

For some items instructions are not available. When they are available they can be obtained by calling the Tech Department at 1-330-482-4924 or by emailing techtips@4wd.com. The instructions are generally viewable and ready to download or print from our web site. Or you can choose to have them, faxed or mailed through the U.S. Mail. In some cases the instructions can be emailed if the tech department has them in an electronic format.

How long is the warranty for an item?

Warranty length varies from manufacturer to manufacturer. All products that 4Wheel Drive Hardware sells have at least a 90 day warranty. All warranties only apply to the original purchaser.

What is your return policy if I do not like a product?

Any item can be returned within 30 days of shipment as long as it has not been installed and has not been modified or damaged in any way. If the item has been installed and there are obvious marks on the item from the installation then it will not be accepted for return. See our return policy for more details.

I saw an item cheaper somewhere else. Does 4wd Hardware price match?

Yes we do price match however there are some stipulations. In order for an item to be price matched the competitor must have the item advertised at that price and they must have the item in stock. There are many small internet based companies that have abnormally low prices but they do not stock items and it can take a very long time for the item to be drop shipped from the manufacturer and reach the customer. It is expensive to warehouse product so we are unable to price match with companies that do not have item in stock. If the item meets the criteria, you can fill out our price match challenge or you can call our sales department at 1-800-555-3353and they can place an order for you and price match the item.

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Questions About Products

Do you ship internationally?

Yes we do. For international orders call 1-330-482-4924 or 1-330-482-6414. You may also fax in your order at 330-482-5035.

How much is the cost of shipping for my order?

Because the size and weight of each package is different and due to different shipping rates per country it is impossible for use to give a guess at shipping prices. To get an international shipping quote you can place your order online and wait for an email in 1-2 business days detailing the shipping charges. If you place the order online your credit card will not be charged until you approve the shipping charges via email. Alternatively you can get shipping quotes via phone by calling 1-330-482-4924.

What will the customs fees or taxes be for my order?

We cannot calculate customs fees, import taxes or any duties that may be charged by another country. It is the responsibility of the customer to contact the local government to help determine what these fees will be and how they must be paid.

How long does shipping take and what method will the order be shipped by?

We ship by a variety of methods including UPS International, Fedex® International and the United States Postal Service. Generally several shipping options along with the time frames will be emailed to each customer once the order has been submitted. Some of our faster methods such as UPS International Priority only take 2-3 days from the time the order is placed. Surface shipping which is generally avoided takes 6 weeks to 3 months. Please view our international shipping page for additional information.

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General Questions

Do you offer discounts to businesses?

Yes we do have a commercial sales program that offers discounts to resellers. If you are a business please call our commercial Sales Department at 1-800-967-5535 and one of our commercial representatives can go over the program requirements with you.

I have a mail order or return to send in. What address should I sent it to?

Any packages should be sent to 4Wheel Drive Hardware, 44488 State Route 14, Columbiana, OH 44408. Any correspondence or items sent via the United States Postal Service should be sent to 4Wheel Drive Hardware, P.O. Box 57, Columbiana, OH 44408.

Do I have to pay sales tax?

We charge tax in the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Indiana, North Carolina, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Tennessee, Texas, Utah and Washington. Because we own businesses in these states, we are required by law to collect all state and local sales taxes based on the destination of the order. Tax rates are determined based on the delivery address of the order. TAX RATES ARE SUBJECT TO CHANGE AT ANYTIME.

How much is shipping?

The only shipping we offer on the web site is standard ground shipping. Use our shipping chart to figure your cost.

I know that I have an account but I cannot get into it for so me reason, how can I get back in?

If you are having problems getting into your account you can email our Webmaster and a solution to the problem will be found.

I lost my password. What should I do?

We have several password retrieval options available to you on our web site.

I am having problems getting my order to process or am having error problems with the web site, what should I do?

For web site problems please email the Webmaster. If you cannot wait, the order can be placed by phone by calling 1-800-555-3353 any time M-F 8am-10pm EST or from 9am-7pm EST on Saturday.

Do you have a show room that I can visit?

Yes, we have a showroom at our facility in Columbiana, OH. Items can be purchased there and as long as the item is in stock it can also be picked up at the store. The store hours are 8am-7pm EST Monday through Friday and 9am-5pm on Saturday

What part of Ohio is 4Wheel Drive Hardware located in?

Our facility is located about a half an hour south of Youngstown, Ohio about 15 minutes from the PA border. Our address is 44488 State Route 14, Coumbiana, OH 44408.

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